LabTech Software announces new features and NOC support tools in its LabTech 2011 remote monitoring and management software
LabTech Software, a powerful and comprehensive Remote Monitoring, Management, and Automation solution for managed services, announced the release of LabTech 2011, featuring new features and enhancements that illustrate LabTech’s dedication to the channel. LabTech’s rapid development of new features that resonate with current and future partners has put it ahead of its competitors in speed and capabilities.
LabTech’s IT management tools support and resolve end-user computing and networking environments through remote desktop, monitoring, trouble ticket tracking, and user information, support, and software management. LabTech’s agent-based solution provides both on-call support and proactively managed service providers with a central interface to manage the entire technology infrastructure.
LabTech’s latest version provides powerful features and NOC support enhancements, including:
Custom Alerts
Using new alert templates, you can perform different actions according to the time of day and type of client. If your clients are higher designated, you can set up an automated solution to fix the problem on their machines, which will be resolved immediately, as opposed to raising an alert or generating a ticket. You can also set up after-hours NOC support alerts that can be sent to a remote NOC team or a designated after-hours technician.
Heads-Up Displays
NOC support administrators can now create dynamic, functional HUD displays and grant non-administrators permission to view, edit or modify them. By displaying all relevant data on a single screen, your technicians have easy access to take action using the information.
LabTech Marketplace
The LabTech system for NOC support settings is centralized in a newly developed location to simplify the installation of LabTech system updates and open the door to quicker innovation with LabTech system settings. Keeping your LabTech system updated requires syncing LabTech definition items, plug-ins, reports, and monitors to the LabTech system defaults. In a future phase, LabTech Partners will be able to share their settings through the LabTech Marketplace.
LabTech Mobile
The new capabilities of iPhones and Android devices give you palm-of-your-hand NOC support management, which allows you to do more away from the office.
Recurring Maintenance
Get greater control over NOC support, recurring computer and location maintenance, including delaying alerts when rebooting or performing routine maintenance.
Patch Manager
Using the new Patch Manager, all hotfix patches are centralized in one place, so that approved patches can occur automatically while exceptions, failures, and missing patches can be identified. From the Patch Manager, you can also ignore a patch or patch a group of computers or a single computer, and force an immediate installation to bring all the affected computers up-to-date.
New Telnet Abilities
With LabTech agents you can Telnet to any IP address and keep the session open for calls to it, scripting the connection, and backing up the configuration.
ConnectWise Integration
In addition, LabTech has added broader support and easier integration with ConnectWise PSA software, including call routing to designated service boards in ConnectWise via LabTech calls, and more.
LabTech 2011 introduces several innovations to help IT solution providers better manage and automate their businesses, according to LabTech Software CEO Matt Nachtrab. In this release, one of the most powerful features is the LabTech probe with its SNMP discovery, detection, and collection capabilities. LabTech 2011 and future releases are designed to help today’s IT solution providers implement powerful, robust automation solutions.
With LabTech 2011 you can become more efficient, productive, and profitable as a Managed Service Provider because of LabTech Software’s innovation and domain expertise.
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